Privacy Policy

This Privacy Policy describes how Flychem India Private Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flychem.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

  • Basic contact details, including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Sign-up for Sample Requests and Bulk Enquiries

To request samples or make bulk inquiries, users must create an account (sign up) on our website. During the sign-up process, we collect the following information, all of which is mandatory to create an account on Flychem:

  • Name: To identify and address you appropriately.
  • Company Name: To understand the business context and cater to B2B interactions.
  • Email ID: To communicate with you regarding your requests, and orders, and provide customer support.
  • Phone Number: For urgent communications and to facilitate quicker resolutions.
  • Address: To deliver samples and orders accurately.
  • Country/Region: To understand geographical distribution and comply with regional regulations.
  • City: To further ensure accurate delivery and service customization.
  • Pin Code: To facilitate precise delivery and logistics planning.

Newsletter Subscription

While browsing our website, we may invite you to subscribe to our newsletters. This subscription is entirely optional. However, if you choose to sign up for sample requests or bulk inquiries, you will be automatically added to our newsletter mailing list. Our newsletters contain updates, promotional offers, and industry news that may be of interest to you. If you wish to unsubscribe from these newsletters, you can easily do so by clicking the unsubscribe button provided at the bottom of each email.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Cookies do not contain any personal information about you and, therefore, cannot be used to identify you personally.

This information is only used to help us make the site more useful for you. With this data, we learn about the number of visitors to our site, the types of technology our visitors use, etc. We never track or record information about individuals and their visits. Please note that the specific cookies we may use vary depending on the specific websites and services you use. The information we collect and store about your visit is listed below:

  • Pages or URLs you have visited.
  • Date and time you accessed our site.
  • Internet domain of your service provider.
  • The IP address from which you access our website.
  • Type of browser used (Ex: Google Chrome, Firefox, etc.)
  • Your device and mobile ad identifiers (e.g., Apple IDFA or Android AAID).
  • Type of operating system used (Ex: Android, macOS, Microsoft Windows, etc.)
  • Services or functionality you access or use, including the date & time of your access.
  • If you reached this website from another website, the address of that referring website.

Please note that you can configure cookies settings by accessing the browser you install to accept, block or delete some or all of cookies. If you choose to block cookies, it won’t affect the user experience, but you may not be able to use all of the features of the Flychem website. The functions of cookie settings may vary depending on the type and version of the browser you install You need to visit your browser's privacy settings or support pages for more information on managing cookies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

Google Analytics

Flychem uses Google Analytics and related technologies and analysis services offered by Google Inc. (“Google”). Google Analytics collects information such as users’ age, gender, interests, how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google uses this information on our behalf to analyze your use of this website in order to compile reports on website activities and provide additional services related to website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

We use Google Analytics to analyze and regularly improve the usage of our website. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. In addition, we gain information about the functionality of our site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We may also use Demographics and interests data in Google Analytics which provides information about the age and gender of your users, along with the interests they express through their online travel and purchasing activities. You can find more information about Demographics and Interests here.

We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics terms of use (check here) and privacy policy (check here). If you wish to opt-out from your information or data being used by Google Analytics, you may download the Google Analytics Opt-out Browser Add-on available here.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services and perform our contract with you, including processing your payments and fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, and enable you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.
  • When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third-party Links

We may include links to third-party websites which are outside our control and are not covered by this Privacy Policy. If you access third-party websites using the links provided, the operators of such sites may collect information from you which will be used by them in accordance with their own privacy policies, which may differ from ours. We encourage you to review the privacy policies of those third-party websites so that you understand if/how they collect and/or use information from you or your computer. Flychem does not warrant or make any representation regarding the legality, accuracy, or authenticity of content presented by such websites and shall have no liability for any loss or damages arising from the access or use of such websites.

Social Media Features/Buttons/Widgets

Our website may include social media features, such as buttons and widgets from platforms like Facebook, X (Formerly Twitter), LinkedIn, YouTube, and Instagram. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them. We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.

Embedded Content

Posts or pages on this website may include embedded content (e.g. Videos, Images, Articles, etc.) from sites such as Facebook, Twitter, YouTube, etc. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Do We Protect Your Data?

We use an SSL certificate (HTTPS) installed through our web hosting provider Shopify. Hypertext transfer protocol secure (HTTPS) is the secure version of HTTP, which is the primary protocol used to send data between a web browser and a website. HTTPS is encrypted in order to increase the security of data transfer. HTTPS makes communication between your browser and the website encrypted.

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems, including encryption systems, are foolproof. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about them. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete the personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct the inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws. We will respond to your request in a timely manner as required under applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to Flychem and regarding information shared and/or collected here. This policy does not apply to any information collected offline or via channels other than this website.

Government and Regulatory Disclosure

Flychem may share your information with various government authorities in response to court orders or other legal processes to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us. We may also share your information when we believe it is appropriate to investigate, prevent, or take appropriate action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Flychem, the Platform, our users, or others; and in connection with our terms and other agreements.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at admin@flychem.com or fill out this form.

Flychem India Private Limited
#46, Anusha Avenue, Road No. 71,
Nava Nirman Nagar, Jubilee Hills,
Hyderabad-500033,
Telangana, India
GSTIN/UIN - 36AAFCF2929M1ZA

This document was last updated on 7 June 2024.